The multi-tenancy queueing system “QuAntri” for public service mall

Wiwin Suwarningsih, Ana Heryana, Dianadewi Riswantini, Ekasari Nugraheni, Dikdik Krisnandi


In the new-normal era, public services must make various adjustments to keep the community safe during the COVID-19 pandemic. The Public Service Mall is an initiative to put several public services offices in a centralized location. However, it will create a crowd of people who want access to public service. This paper evaluates multi-tenant models with the rapid adaptation of cloud computing technology for all organizations' shapes and sizes, focusing on multi-tenants and multi-services, where each tenant might have multiple services to offer. We also proposed a multi-tenant architecture that can serve queues in several places to prevent the spread of COVID-19 due to the crowd of people in public places. The design of multi-tenants and multi-services applications should consider various aspects such as security, database, data communication, and user interface. We designed and built the "QuAntri'' business logic to simplify the process for multi-services in each tenant. The developed system is expected to improve tenants' performance and reduce the crowd in the public service. We compared our agile method for system development with some of the previous multi-tenant architectures. Our experiments showed that our method overall is better than the referenced model-view-controller (MVC), model-view-presenter (MVP), and model-model-view-presenter (M-MVP).


COVID-19; Multi-tenancy system; New normal; Public service; Queuing system

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