Impact of business intelligence on incident management in the control center of a security company

Alfredo Daza, Elmer Marcelino De la Paz Ttito, Yohan Roy Alarcón Cajas

Abstract


The main objective of this article is to implement business intelligence (BI) technology to improve incident management in the control center of a security company; making use of the Ralph Kimball method for the development of the data mart, contemplating the phases: planning of projects, definition of requirements, design of technological architecture, performing a dimensional modeling a star with 9 dimensions and 1 table made, also used the structured query language (MySQL) database, extract, transform, and load (ETL). Development the pentaho data integration, which allowed the migration, transformation and cleaning of the data from the online transaction processing (OLTP) and online analytical processing (OLAP) database, obtaining as a result that the BI managed to increase the level of the service by 28.42% and reducing the frequency index by 25%.

Keywords


Business intelligence; Data mart; Incident management; Ralph Kimball; Service level

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DOI: https://doi.org/10.11591/eei.v13i1.5819

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Bulletin of EEI Stats

Bulletin of Electrical Engineering and Informatics (BEEI)
ISSN: 2089-3191, e-ISSN: 2302-9285
This journal is published by the Institute of Advanced Engineering and Science (IAES) in collaboration with Intelektual Pustaka Media Utama (IPMU).